Shipping & Returns
Standard UK delivery timescales can take upto 3-5 working days (this excludes weekends & bank holidays). Standard International shipping takes upto 10 working days. All items are shipped from our warehouse based in Manchester, UK, you will be notified via email when your goods are due for shipment.
UK (Domestic) Standard Shipping: £4.95 upto 3-5 working days
IRELAND orders (10-14 working days): £9.99 upto 3-5 working days
CUSTOMS & VAT CHARGES – IRELAND
Customs clearance charges and VAT fees may be payable (depending on parcel contents value) on items/goods shipped to Ireland. Customers will need to pay clearance fees to release the goods.
Items valued at under €22 will remain part of the Low Value Consignment Relief (LVCR) Scheme and are not subject to VAT or duties until 1 July 2021 (subject to further extension date to be set by the EU).
Goods sent to Ireland with a value over €22 and below €150 may be taxed at the border and may incur a customs clearance/handling fee.
Goods over €150 may attract VAT, customs duties and a clearance/handling fee.
Please find further info here:
RETURNS & EXCHANGES
All returns/exchanges must be made within 30 days of delivery.
Any parcels that are returned to us due to incomplete address or non collection will be refunded minus their initial postage costs.
All returns/exchanges are paid for by the customer unless otherwise agreed by Beck & Hersey.
UK returns: Please state within your return paperwork whether you would like a refund or exchange.
Ireland returns: Please return your item for a refund, unfortunately we do not offer exchanges on international orders.
If you wish to return your order for refund/exchange, please fill out the returns form included with your order. Please make sure your goods are in their original condition, including with any packaging and tags. Our delivery address is:
BECK & HERSEY
Unit B2 Brookside Business Park,
You have the right to get a refund on items ordered from www.beckandhersey.com.
To receive a refund, you must fill out the returns form included within your order and return the parcel to us, within 30 days of delivery. You have a statutory duty to take reasonable care of the goods while they are in your possession and we will pursue our right of action against customers who breach this duty. We ask that any items are returned unused, with any packaging and tags.
We will assume you have accepted the goods 30 days after they have been delivered unless you tell us about any complaints within that period. If you, your agents, employees or licensees have opened, used or defaced the goods, we will count this as accepting the goods.
We are not liable for, will not refund and cannot accept any responsibility for any of the following:
a) Any goods which have been repaired, defaced or altered by the customer
c) Any goods which, in our opinion, have been subject to any accident or to damage or which have been improperly stored, maintained or used.
d) Any direct loss or damage except the liabilities we have already mentioned.
e) Is not in a re-sellable condition.
Please take care when trying on items as we we are unable to process exchanges/refunds on items that have been marked or show signs of wear from any of the following: perfumes/aftershaves, makeup, fake tan, lotions, smoke, food, chemicals or body odours.
Beck & Hersey is not liable for any items damaged by customers. Our warehouse team will thoroughly check all returned items - if items that are damaged while in the hands of the customer are returned, we reserve the right to refuse a refund. The customer service team will contact customers immediately upon processing damaged returns stating that the item is not in it's original condition and cannot be refunded. There will be a 30 day period whereby we will hold the goods at our warehouse so that customers can arrange redelivery of the returned damaged items (at the customers cost). If customers do not wish to pay to have the item shipped back out, the damaged goods will be destroyed. Alternatively, if customers do not respond to our customer service team regarding the damaged goods within the 30 day period, the goods will be destroyed and no refund/exchange will be processed.
Refunds will not be processed until goods have been received at our warehouse. We advise that customers request proof of postage when making a return and ensure any receipts/tracking numbers are retained until goods have been returned and processed.
We aim to process refunds & within 10 working days of receipt. Please allow a further 5 working days to receive exchanges.
Refunds can take 5 working days to reach your account, depending on your bank.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
The parcel can take up to 7 working days to be returned to our warehouse, unless sent via special delivery.
If a discount was applied to the original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. This returns policy does not affect your statutory rights.
All double items (twin sets, tracksuits, club sets) come as a single unit and must be returned for a refund or exchange together. Sizes cannot be mixed on these items. If you return part of a single item, for example the hood only, you will be asked to send the remaining joggers.
Customers cannot return part of a bundle deal for a refund whilst keeping remaining bundle deal items at the discounted bundle deal price. The special price is applicable only to complete bundle deals, therefore the full bundle must either be returned for a refund or we reserve the right to charge any remaining items that are not returned at full price. In the instance that the sum of the remaining items exceeds the price paid within the bundle, we reserve the right to recoup any losses from the total refund amount. Bundle items that cannot be returned in their original state due to being worn will not be accepted if returned. Please consider whether you are able to return the full bundle before paying for your return. If you are unsure which items constitute the bundle deal, please email us on firstname.lastname@example.org, we will be able to advise how much refund you would receive for returning part of a bundle deal.
For exchanges, customers only need to return the items within the bundle that they wish to exchange. Please do not send the full bundle unless you are wanting to exchange all items within the bundle deal.
If a refund is required on a bundle deal including a free item, the free items must be returned for a refund with the other bundle deal items. If customers fail to return free items, the full price of the free item will be deducted from the refund.
We cannot process an exchange on international orders, please return your item for a refund only.
We accept refunds/exchanges on unworn underwear that is still in its original packaging
Underwear purchased as part of a bundle deal cannot be kept if the other items within the bundle deal have been returned for a refund. If you have worn the underwear and wish to return other items in the bundle, the full cost of the boxers (£9.99 as sold on the website) will be deducted from the refund amount.
PROBLEM WITH YOUR ORDER?
We endeavour to deliver orders correctly, however occasionally orders may be incorrect or items faulty. In such an instance, customers must contact our customer service team immediately on email@example.com with photo proof of the issue. If the order is found to be incorrect/faulty we will provide a prepaid returns label which covers the cost of returning goods to us and will make arrangements for items to be resent or refunded upon receipt of the return. If you arrange a return delivery to us using an alternative service (outside of our own prepaid label service), we are not liable to cover any additional costs incurred for shipment outside of our own £3.95 return shipping cost.
NEED ADDITIONAL INFO?
For all returns queries and information, please email our customer service team with your full name, address and order number, and we'll get back to you within 5 working days.